This Privacy Policy explains how jillibb collects, uses, stores, shares, and protects your personal data when you register, play, or interact with any part of the jillibb platform. jillibb operates in a manner consistent with the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. Please read this Policy carefully before creating an account.
These six cards summarise the most important points in the jillibb Privacy Policy. They do not replace the full legal text below — please read the complete Policy before using the platform.
jillibb collects personal data that is strictly necessary to operate your account, process transactions, verify your identity, and comply with applicable Philippine laws. We do not collect personal data for collection's sake — every data point we hold has a clear, lawful purpose documented in this Policy.
All personal and financial data transmitted between your device and jillibb's servers is protected by 256-bit SSL/TLS encryption. Account passwords are stored using one-way cryptographic hashing and are never stored or transmitted in plain text. jillibb conducts regular security assessments of its data infrastructure.
jillibb does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Data shared with third parties is limited to what is necessary for service delivery, regulatory compliance, and fraud prevention — and is always governed by data processing agreements.
jillibb processes personal data in a manner consistent with the Philippine Data Privacy Act of 2012 (RA 10173) and the National Privacy Commission's guidelines. Players who are Philippine nationals or residents have enforceable data rights under RA 10173, including the right to access, correct, and erase their personal data.
jillibb retains personal data only for as long as required to fulfil the purpose for which it was collected, or as mandated by applicable Philippine laws — including anti-money laundering regulations that prescribe minimum record-keeping periods. Data no longer required is securely deleted or anonymised.
You have the right to access the personal data jillibb holds about you, request corrections, withdraw certain processing consents, and — subject to legal retention requirements — request deletion of your data. All data rights requests are handled by jillibb's dedicated Data Privacy Officer and acknowledged within five business days.
jillibb ("we," "us," "our," "jillibb") operates the online casino and sports betting platform accessible at jillibb.one and all associated pages and services. jillibb is committed to protecting the privacy and personal data of all registered players and website visitors ("you," "your," "the Player") in a manner consistent with applicable Philippine data protection law.
This Privacy Policy ("Policy") describes in detail what personal data jillibb collects, the purposes for which that data is processed, how it is stored and protected, with whom it may be shared, how long it is retained, and what rights you have over your personal data under Philippine law.
By registering an account on jillibb, depositing funds, placing wagers, or otherwise accessing the jillibb platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any aspect of this Policy, you should not use the jillibb platform.
Philippine Data Privacy Act: This Policy is prepared with reference to the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission of the Philippines. Players who are Philippine nationals or residents are entitled to the rights conferred by RA 10173.
For the purposes of the Philippine Data Privacy Act of 2012 and this Policy, jillibb acts as the Personal Information Controller (PIC) with respect to all personal data collected through the jillibb platform. As PIC, jillibb determines the purposes and means of processing your personal data and is responsible for ensuring that processing is conducted lawfully, fairly, and transparently.
Where jillibb engages third-party service providers to process personal data on its behalf — for example, payment processors, identity verification providers, and IT infrastructure suppliers — those parties act as Personal Information Processors (PIPs) and are contractually bound to process data only in accordance with jillibb's documented instructions and to implement appropriate security measures.
Enquiries regarding this Policy or jillibb's data practices may be directed to the jillibb Data Privacy Officer at the contact details set out in Section 17 of this Policy.
jillibb collects the following categories of personal data in connection with your use of the platform:
| Data Category | Specific Data Points | Collection Stage |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID type and number, photograph (for KYC) | Registration & KYC verification |
| Contact Data | Philippine mobile number, email address, residential address | Registration |
| Financial Data | GCash/Maya account number (masked), bank account details (masked), transaction history, deposit and withdrawal amounts | Cashier transactions |
| Gaming Activity Data | Game history, wager amounts, wins and losses, session durations, bonus utilisation, sports betting selections | Platform activity |
| Technical Data | IP address, device type, operating system, browser type and version, session identifiers, login timestamps | Automatic collection |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
| Responsible Gaming Data | Deposit limits, loss limits, self-exclusion status, cooling-off period records, problem gambling referrals | Account settings & RG tools |
Sensitive Personal Information: In the course of KYC verification, jillibb may process government-issued identification documents that constitute sensitive personal information under RA 10173. Such data is processed solely for identity verification and regulatory compliance purposes and is subject to enhanced security controls.
jillibb collects personal data through the following channels:
4.1 Direct Collection
Data you provide directly when registering an account, completing the KYC verification process, making deposits or withdrawal requests, contacting customer support, participating in promotions, or setting responsible gaming preferences. This includes all information submitted through the jillibb registration form, KYC portal, and account settings dashboard.
4.2 Automated Technical Collection
Data collected automatically when you access the jillibb platform, including IP address, device identifiers, browser characteristics, operating system information, referring URLs, pages visited, time spent on pages, and session activity. This data is collected through server logs, cookies, and similar tracking technologies as further described in Section 8 of this Policy.
4.3 Third-Party Sources
In certain circumstances, jillibb may receive personal data about you from third parties, including: identity verification and KYC service providers conducting document authentication; payment processors confirming transaction details; fraud detection and anti-money laundering screening services; and, where you choose to register using a third-party social login option, the relevant social platform (limited to your public profile name and email address).
Under the Philippine Data Privacy Act of 2012, jillibb processes your personal data on the following lawful bases:
jillibb uses the personal data it holds for the following documented purposes:
jillibb does not sell, rent, or trade your personal data to third parties for commercial purposes. jillibb may share your personal data with the following categories of recipients solely for the purposes described in this Policy:
7.1 Service Providers and Data Processors
jillibb engages third-party service providers who process personal data on jillibb's behalf under contractual data processing agreements. These include: payment processors (GCash/GXI, Maya/Paymaya Philippines, Inc., Visa, Mastercard, and Philippine bank partners); KYC and identity verification technology providers; IT infrastructure and hosting providers; fraud detection and AML screening services; customer support platform providers; and email and SMS communication services. All such providers are required to implement security measures consistent with RA 10173 requirements.
7.2 Game Content Providers
jillibb shares limited game session data with licensed game software providers — including JILI Gaming, Pragmatic Play, PG Soft, and other integrated studios — solely to the extent necessary to enable game delivery, record outcomes, and resolve game-related disputes.
7.3 Regulatory and Law Enforcement Authorities
jillibb may disclose personal data to the Anti-Money Laundering Council (AMLC), PAGCOR, the National Privacy Commission, the Bureau of Internal Revenue, law enforcement agencies, or courts of competent jurisdiction where required by applicable Philippine law, a valid court order, or regulatory directive. jillibb will notify you of any such disclosure where it is lawful to do so.
No Sale of Data: Under no circumstances does jillibb sell, rent, or license your personal data to third-party advertisers, data brokers, or marketing organisations. Any processing for marketing purposes is conducted solely by jillibb and is subject to your marketing consent preferences.
The jillibb platform uses cookies and similar tracking technologies to improve your experience, maintain session security, and gather analytical data about platform usage. Cookies are small text files stored on your device by your browser at the request of the jillibb server.
8.1 Essential Cookies
Strictly necessary for the platform to function — including session authentication tokens, security cookies, and cookies that maintain your login state between pages. These cookies cannot be disabled without preventing access to core jillibb functionality.
8.2 Functional Cookies
Used to remember your preferences, such as your selected game category, language settings, and whether you have dismissed certain notifications. These cookies improve your experience but are not essential to core platform operation.
8.3 Analytical Cookies
Used to collect aggregated, anonymised data about how Players use the jillibb platform — including which pages are visited most frequently, how long Players spend in different game categories, and where technical errors occur. This data is used solely to improve platform performance and does not identify individual Players.
You may manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect your ability to use some features of the jillibb platform. Most modern browsers allow you to review, block, or delete cookies through their privacy settings menu.
jillibb implements and maintains a comprehensive suite of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction.
Security Incident Notification: In the event of a personal data breach that is likely to prejudice your rights or result in harm, jillibb will notify you and the National Privacy Commission of the Philippines within 72 hours of becoming aware of the breach, in accordance with the requirements of RA 10173 and NPC Circular 16-03.
jillibb retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:
| Data Category | Retention Period | Legal / Operational Basis |
|---|---|---|
| Account & Identity Data | Duration of account plus 5 years after closure | RA 9160 (AMLA) — minimum 5-year record retention |
| Transaction Records | 5 years from transaction date | RA 9160 (AMLA), BIR record-keeping requirements |
| KYC Documents | 5 years after account closure or last transaction | RA 9160 (AMLA) compliance |
| Game Activity Records | 2 years from session date | Dispute resolution and regulatory audit purposes |
| Customer Support Records | 3 years from last interaction | Dispute resolution and quality assurance |
| Marketing Preferences | Until consent is withdrawn or account is closed | Consent-based; updated on request |
| Technical/Log Data | 12 months from collection | Security monitoring and fraud detection |
Upon expiry of the applicable retention period, personal data is securely deleted, anonymised, or otherwise rendered unidentifiable. Where data must be retained beyond the standard period due to an ongoing dispute, regulatory investigation, or legal proceedings, retention will be extended for the duration of that matter.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jillibb. To exercise any of these rights, please contact the jillibb Data Privacy Officer using the contact details in Section 17. jillibb will acknowledge all rights requests within five (5) business days and will respond substantively within thirty (30) calendar days.
You have the right to request confirmation of whether jillibb holds personal data about you and, if so, to receive a copy of that data in a commonly used format. This includes your account data, KYC records, transaction history, and gaming activity records.
You have the right to request correction of any inaccurate, incomplete, or outdated personal data that jillibb holds about you. You can update most account information directly through the jillibb account settings dashboard; corrections to KYC-verified identity data require supporting documentation.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (for consent-based processing), or where processing is otherwise unlawful. This right is subject to jillibb's legal obligations to retain records under applicable Philippine law, including the AMLA retention requirements described in Section 10.
You have the right to object to the processing of your personal data where that processing is based on jillibb's legitimate interests. You also have an absolute right to object to the processing of your personal data for direct marketing purposes, which jillibb will action immediately upon receipt of your objection.
You have the right to receive personal data that you have provided to jillibb in a structured, commonly used, machine-readable format, and to transmit that data to another data controller where technically feasible. This right applies to data processed on the basis of your consent or the performance of a contract.
If you believe that jillibb has processed your personal data in a manner that violates the Philippine Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Contact details for the NPC are published on the NPC's official website. jillibb encourages you to contact our Data Privacy Officer in the first instance to allow us to address your concerns directly.
The jillibb platform is strictly prohibited to persons under 21 years of age, in accordance with Philippine gaming regulations. jillibb does not knowingly collect personal data from persons under the age of 21.
Where jillibb discovers, or has reasonable grounds to believe, that personal data has been collected from a person under the age of 21, jillibb will immediately suspend the associated account, void all wagers and balances, delete the personal data of the underage individual to the extent legally permissible, and report the matter to the relevant Philippine authorities where required.
Parental Notice: If you believe that a person under 21 in your household has registered on the jillibb platform using your or their own details, please contact jillibb customer support immediately. jillibb recommends that adults implement parental controls through their internet service provider or device settings to prevent minors from accessing gambling-related websites.
jillibb primarily processes personal data of Philippine players within the Philippines. In certain circumstances, personal data may be transferred to and processed by service providers located outside the Philippines — for example, cloud infrastructure providers, game software studios, or technical support vendors operating in other jurisdictions.
Where personal data is transferred outside the Philippines, jillibb ensures that such transfers comply with the requirements of Section 21 of the Philippine Data Privacy Act of 2012 and the National Privacy Commission's guidelines on cross-border data transfers. This includes ensuring that the receiving jurisdiction provides an adequate level of protection, or that appropriate contractual safeguards are in place with the recipient organisation.
Players may request details of specific cross-border transfers affecting their personal data by contacting the jillibb Data Privacy Officer.
jillibb may send you promotional communications about jillibb bonuses, new game launches, seasonal Philippine holiday promotions (Christmas, Sinulog, Pasko season, fiesta campaigns), and sports betting opportunities by email, SMS, and push notification, subject to your communication preferences.
Marketing communications will only be sent where you have given your consent to receive them during the registration process or through your account notification settings, or where you are an existing jillibb player and the communication relates to jillibb's own similar products and services (soft opt-in, consistent with applicable Philippine communications regulations).
You may opt out of receiving marketing communications at any time by: (a) clicking the unsubscribe link in any marketing email; (b) replying STOP to any promotional SMS; or (c) adjusting your notification preferences in your jillibb account settings dashboard. Opting out of marketing communications will not affect the receipt of essential service communications related to your account, transactions, or security.
The jillibb platform integrates third-party game content, payment gateways, and customer communication tools. While jillibb selects its service providers carefully and requires contractual data protection commitments from all Personal Information Processors, jillibb is not responsible for the privacy practices of third-party organisations acting as independent data controllers in their own right.
In particular, when you use GCash or Maya to deposit or withdraw funds, your financial transaction data will also be processed by those providers under their own applicable privacy policies. jillibb encourages you to review the privacy policies of all payment providers you use in connection with your jillibb account.
jillibb's platform does not contain links to external third-party websites for advertising, affiliate, or general content purposes. The jillibb website is a closed environment and does not embed third-party advertising trackers or social media tracking pixels.
jillibb reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in applicable Philippine law, NPC guidance, jillibb's data practices, or the services offered on the platform. The updated Policy will be published on this page with a revised Effective Date.
Where amendments are material — for example, where jillibb introduces a new purpose for processing, a new category of data, or a new category of third-party recipient — jillibb will endeavour to notify registered Players by email or in-platform notification with reasonable advance notice prior to the changes taking effect.
Your continued use of the jillibb platform following the publication of any amended Privacy Policy constitutes your acceptance of those amendments. If you do not agree with an amended Policy, please cease using the jillibb platform and contact the Data Privacy Officer to request account closure.
jillibb has appointed a Data Privacy Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act of 2012, handling data rights requests, and responding to data privacy enquiries and complaints. The DPO also serves as jillibb's designated point of contact with the National Privacy Commission of the Philippines.
jillibb Data Privacy Officer
Email: [email protected]
Subject Line: "Data Privacy Request — [Your Account Username]"
Live Chat: Available 24/7 through the jillibb website
Response Time: Written acknowledgment within 5 business days; substantive response within 30 calendar days
Languages: English and Filipino
When submitting a data rights request, please include your registered jillibb username and the Philippine mobile number or email address associated with your account. For requests relating to access, correction, or erasure of KYC identity data, you may be required to provide proof of identity before the request can be processed.
National Privacy Commission of the Philippines
If you are unsatisfied with jillibb's response to your data privacy enquiry or complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines. The NPC's contact details and complaint procedures are published on the NPC's official website at privacy.gov.ph.
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